Healthcare Billing PDF Manual Guide
Meaning of health care billing Healthcare billing is a very confusing process for patients and their families, especially in times of illness. We are committed to providing our patients with accurate, patient-friendly billing statements, quality of customer service, and financial assistance if needed. Educating our patients about the care billing process, the purpose of this brochure. We hope this helps you and we look forward to your comments and suggestions.
Helping you through the invoicing process Our customer service representatives are committed to helping you resolve billing questions and concerns you may have. Invoices will be submitted to your insurance company as a service to you. Upon receipt of payment or denial of the claim will be sent to you an invoice stating the amount you owe. Immediate payment of the patient’s amount is appreciated. Occasionally we may notify you and ask your assistance with your insurer has failed to respond to our requests for payment. We prefer to obtain payment directly from your insurance company, but your help may be needed to resolve outstanding claims.
If you have an invoice from us that you feel should be covered by your insurance company, the first contact them directly to confirm why the claim was not paid. Your insurance company should provide you with an “explanation of benefits” that will detail their payment or denial of the claim. We are more than willing to work with you and your insurance company to resolve any billing issues that may occur. Contact our office immediately to discuss these issues.
Insurance
Shore Health System will try to patients when services are planned to determine contact with demographic and insurance information in advance. These “pre-registration” process will reduce waiting times for registration and billing will avoid potential problems. Thank you for assisting our staff when they contact you.
Download Healthcare Billing PDF Manual Guide
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