Dell Latitude E6500 Notebook PDF Setup and Quick Reference Guide
Troubleshooting Software and Hardware Problems
If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:
Windows XP:
1 Click Start? Help and Support.
2 Type hardware troubleshooter in the search field and press <Enter> to start the search.
3 In the Fix a Problem section, click Hardware Troubleshooter. In the Hardware Troubleshooter list, select the option that best describes the
problem and click Next to follow the remaining troubleshooting steps. Windows Vista:
1 Click the Windows Vista Start button , and click Help and Support.
2 Type hardware troubleshooter in the search field and press <Enter> to start the search.
3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see “Lockups and Software Problems” on
page 46) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.
Starting the Dell Diagnostics From Your Hard Drive
NOTE: If your computer cannot display a screen image, see “Contacting Dell” on page 65.
1 Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2 Turn on (or restart) your computer.
3 When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.
4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.
Starting the Dell Diagnostics From the Drivers and Utilities Media
1 Insert the Drivers and Utilities media.
2 Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.
3 When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.
4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>.
5 Type 1 to start the CD menu and press <Enter> to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your
computer.
7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.
Troubleshooting Tips
Follow these tips when troubleshooting your computer:
• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see
your Service Manual at support.dell.com).
• If a device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the
problem(s).
• If an error message occurs in a program, see the program documentation.
Download Dell Latitude E6500 Notebook PDF Setup and Quick Reference Guide
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